Refund policy

Returns and Refund Policy

Last updated: 14 October 2026

We want you to be happy with your order. If you are not completely satisfied, you can return it within 30 days of receiving it for a refund or an exchange, even if the product has been opened.

How to start a return

  1. Contact us at info@hlnutrishop.com with your order number and the reason for the return.
  2. Wait for our confirmation. We will send you the return address and instructions. Please do not send anything back before we confirm, as unrequested returns cannot be accepted.
  3. Send the product back in its packaging, together with your order number.
  4. Receive your refund or exchange once we have received and checked the parcel.

Return address: Ground Floor, Building 32, Woodland Office Park, Woodmead, Johannesburg, 2191. We will always confirm the correct address when you contact us.

Refunds

Once your return has arrived and been checked, we will let you know by email whether the refund has been approved. Once your return reaches our warehouse, refunds and exchanges are processed within two business days, and refunds are paid to your original payment method. There may be a short delay between delivery of your parcel and our being notified of its arrival, and your bank or card provider may need additional time to show the refund in your account.

If you have not received your refund after 10 business days from our approval, please contact us at info@hlnutrishop.com.

Exchanges

If you would like a different product, contact us within 30 days of delivery and we will guide you through the exchange. We cover the return shipping cost for exchanges.

Return shipping costs

  • Exchanges: we cover the return shipping cost.
  • Damaged, defective or wrong item: we cover the return shipping and the cost of sending you a free replacement, or we give you a full refund, as you prefer.
  • Refund for change of mind: please contact us before sending the product back and we will confirm any return shipping arrangements.

We recommend using a tracked and insured service for your return. We cannot be held responsible for parcels that are lost or damaged on their way back to us.

Damaged, defective or incorrect items

Please check your parcel when it arrives. If an item is damaged, defective or not what you ordered, contact us as soon as possible, with a photo if you can, and we will put it right.

Items we cannot accept back

  • Products returned without first contacting us.
  • Gift cards.
  • Products that are not safe to return for health and hygiene reasons, for example items that show signs of tampering or contamination.

Your legal rights

This policy is in addition to your rights under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 of South Africa, including your right to cancel an online purchase within the statutory cooling-off period. Nothing in this policy limits those rights.

Contact

Independent Herbalife Distributor: Enrico Antona
Via delle vigne 11 ter, 12062 Cherasco (CN), Italy
Email: info@hlnutrishop.com
Phone: +39 338 545 4128